- You don't need an account to shop with us, and the website has no login or customer database.
- Your cart and checkout details are saved in your own browser. We only receive them when you choose to send your order on WhatsApp.
- We use your details only to process, deliver and support your order. We never sell your personal data.
- We don't use advertising or cross-site tracking cookies.
1. Who we are
JV Point ("JV Point", "we", "us") runs the online bookstore at jvpoint.com. We are based in Malaysia. When we process your personal data we follow the Personal Data Protection Act 2010 (PDPA).
This policy explains what personal data we collect through our website and our WhatsApp ordering service, why we collect it, and the choices you have.
2. What we collect
Information you give us when you order or contact us
When you tap Buy or Checkout via WhatsApp, the website writes a message for you to send to us on WhatsApp. Before you send it, you can read and edit the message. If you send it, and in any chat with us after that, we may receive:
- your name and WhatsApp phone number, plus your WhatsApp profile name and photo if you have set them;
- your delivery address;
- the books you ordered, the quantities and prices, an order reference, and any notes you add;
- payment confirmation details, such as a transfer receipt or reference number;
- anything else you choose to tell us, such as questions, book requests or feedback.
Our website never asks for or handles card numbers, bank log-ins, passwords or one-time PINs.
Information saved on your device
To keep your cart between visits, your browser saves the cart contents, and the name and address you type at checkout, in its local storage. This data stays on your device and is not sent to us. You can remove it any time with Clear cart or by clearing this site's data in your browser settings.
Technical information
Our website is hosted on Cloudflare. To deliver and protect it, Cloudflare automatically processes technical data such as your IP address, browser and device type, the pages you request, and the date and time of each request. We may also use Cloudflare Web Analytics. It gives us total visitor and page-view numbers, and it does not use cookies or follow you across other websites.
4. How we use your information
- To confirm stock and prices, process your order and arrange delivery.
- To check payments and prevent fraud.
- To talk to you about your order, deliveries, returns and refunds.
- To answer your questions and book requests.
- To keep the website secure and running smoothly, and to improve it.
- To keep business records and meet our legal, tax and accounting duties.
We will only send you promotional messages if you have asked for them, and you can opt out at any time by telling us on WhatsApp.
6. International transfers
Some of the service providers above (for example WhatsApp, Cloudflare and Google) may process data outside Malaysia. Where that happens, we rely on providers that protect personal data to standards comparable with the PDPA.
7. How long we keep it
We keep order details for as long as we need them to fulfil your order and handle any returns or warranty questions. Transaction records are kept for as long as Malaysian tax and accounting law requires, which is generally seven years. We delete chat history and other personal data we no longer need. Data saved in your browser stays there until you clear it.
8. Security
Our website is served only over encrypted HTTPS, and only the people who handle orders can see order information. No method of sending or storing data is completely secure, but we work to protect your information.
Stay safe: JV Point will never ask for your card PIN, one-time password (OTP), banking password or account log-in. If someone claiming to be us asks for these, don't share them. Contact us on our official number, listed below.
9. Your rights
Under the PDPA, you can:
- ask for a copy of the personal data we hold about you;
- ask us to correct data that is wrong, incomplete or out of date;
- withdraw your consent, or ask us to limit how we use your data (we may then be unable to complete an order that is still in progress);
- ask us to stop sending you promotional messages;
- make a complaint to us, or to Malaysia's Personal Data Protection Commissioner.
To make a request, contact us using the details below. We may need to confirm your identity first, and we will respond within 21 days.
10. Children
We sell books for readers of all ages, but orders must be placed by an adult (18 or over) or with a parent or guardian's permission. We do not knowingly collect personal data from children without that permission.
11. Changes to this policy
We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date at the top. If the changes are significant, we will also tell you on WhatsApp if you have an order in progress.
12. Contact us
If you have questions about this policy or your personal data, contact JV Point:
- WhatsApp:
- Email: hello@jvpoint.com
See also our Terms of Use.